The purpose of our policy is to inform you about the types of information we gather when you visit the ColorProof website, how we may use that information, whether we disclose it to anyone, and the choices you have regarding the use of the information collected.
If you send us an e-mail or fill out an electronic form that contains personally identifying information, we will collect and store this information internally. This information will be used to address your questions, improve our marketing efforts and analyze website trends. We may also redirect your message to a particular salon (if relevant) or to a government agency if relevant (such as information on reported diversion).
The following further describes our information collection policies:
1. Information that we collect for statistical purposes
We automatically collect electronically generated information about your visit to our website, including date, type of browser used, computer operating system and Internet web protocol data. We collect this information about each user session from our Web server logs, and refer to it in summary form for statistical purposes.
2. Information that you provide us
When using our contact us form we store this information and route it automatically to the appropriate personnel in ColorProof that can best assist in the information provided by you to us. This information may include such things as name, address, telephone number, and other personal and business data, depending on the particular information you provide us. We collect only that data necessary to provide the service that you are requesting.
We use what is called session cookies that keep track of your current online session such as which page of our website you are on, if you have created an account for our newsletter or have submitted a contact ColorProof form. These session cookies are used to avoid duplicate submissions and allow the Website to perform as it is designed. Your Web browser deletes session cookies when you close out of the program unless you specify otherwise in your browser to restore to your last pages (however this is determined by your web browser and how it handles session cookies).
4. Disclosure to third parties
Information that we receive through our website is subject to the same provisions as information provided on paper. Otherwise, we do not share personal identifying information with any non-affiliated third party without your permission (other than our distributors or salons; or if your inquiry pertains to a specific salon and requires action or assistance on our part). Information is not reported or used in any manner that would reveal personally identifiable information unless we are legally required to do so in connection with law enforcement investigations or other legal proceedings.
ColorProof will not email you attachments or ask for personal identifiable information outside our website. This is done to protect you against fraudulent emails. On our newsletter registration page we do ask for your date of birth. This is used to send you a birthday greeting from ColorProof.
ColorProof is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of this website or with respect to the material obtained from this website, including without limitation, any material sent to you via our newsletters. This information contained on our website is informational based and may link to third party websites for press releases (ColorProof’s In The News section). Information from our website is transmitted “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose.
Always proceed to third party Websites with caution.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.